Cornerstone Excess Recovery LLC

PRIVACY POLICY

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Cornerstone Excess Recovery LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

INTRODUCTION

This Privacy Policy describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), including when you:

Visit our website or any website of ours that links to this Privacy Policy

Engage with us in other related ways, including sales, marketing, or events

If you do not agree with our policies and practices, please do not use our Services.

If you have questions or concerns, contact us at:
📧 [email protected]
📞 +1 (832) 686-2545

SUMMARY OF KEY POINTS

Do we process sensitive personal information?

No. We do not process sensitive personal information.

Do we receive information from third parties?

No. We do not receive personal information from third parties.

How do we process your information?

We process your information to:

Provide, improve, and administer our Services

Communicate with you

Prevent fraud and maintain security

Comply with legal obligations

Maintain communication preferences and consent records

We only process information when we have a valid legal reason to do so.

INFORMATION SHARING POLICY

We value your privacy.

We do not sell, rent, distribute, or disclose your personal information to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors performing support services (such as customer service or technical providers), strictly for operational purposes and never for marketing.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will only share information if:

Required by law

Required by court order

Necessary to protect our legal rights

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us.

Personal Information May Include:

Name

Email address

Phone number

Mailing address

Payment information (if applicable)

Communication opt-in records and timestamps

Non-Personal Information May Include:

IP address

Browser type

Device information

Website usage data

Cookies and tracking technologies

Customer Communication Data:

Service inquiries

Appointment records

Communication preferences

Support requests

Service history

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide and improve our services

Process transactions

Respond to inquiries

Send service updates

Maintain security and prevent fraud

Maintain consent and communication records

Comply with legal requirements

You may opt out of marketing communications at any time.

3. SMS MESSAGING & COMPLIANCE

Text Message Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services.

Opt-In Consent

Messages are sent only after explicit consent

We maintain timestamped opt-in records

We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

Reply STOP to cancel SMS notifications

You will receive one final confirmation message

All opt-out requests are processed within 24 hours

Message Frequency

Varies based on your interaction with our business

Messages relate directly to services requested

Help & Support

Reply HELP for assistance

Or contact us at [email protected]

Phone: +1 (832) 686-2545

Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

SMS DATA PROTECTION STATEMENT

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent records are never shared with third parties.

We implement strict safeguards to protect SMS data.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

Improve website performance

Analyze usage

Enhance user experience

You may disable cookies in your browser settings; however, doing so may limit website functionality.

5. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services

Complete transactions

Maintain legal compliance

Resolve disputes

When no longer required, data is securely deleted or anonymized.

6. DATA SECURITY

We use reasonable administrative, technical, and physical security measures to protect your information.

However, no internet transmission or storage system is 100% secure.

You use our Services at your own risk.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights including:

Access to your personal information

Correction of inaccurate data

Deletion of your data

Opt-out of marketing communications

Withdraw consent

To exercise your rights, contact:

📧 [email protected]
📞 +1 (832) 686-2545

We respond in accordance with applicable laws.

8. DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track browser signals due to lack of a uniform technical standard.

9. UNITED STATES PRIVACY RIGHTS

Residents of certain states (including California, Colorado, Connecticut, and Virginia) may have additional privacy rights under applicable state laws.

You may request:

Access to personal data

Correction

Deletion

Opt-out of data processing for targeted advertising

To submit a request, email:
[email protected]

We will respond within legally required timeframes.

INTERNATIONAL PRIVACY RIGHTS

If you reside outside the United States, you may have additional rights under applicable privacy laws.

Contact us to exercise your rights.

CONTACT US

If you have questions about this Privacy Policy or your information, contact:

Cornerstone Excess Recovery LLC
📧 [email protected]
📞 +1 (832) 686-2545

By using our website and services, you consent to this Privacy Policy.